My > FAQ
- Who makes Jewelry?
All the creations is designed and created by artisans who have over 20 years of experience in Jewelry.
- Do you have other color variations of Tetra Collection?
Tetra Collection has infinite color variations. If interested, Please visit our Instagram.
Order & Payment
- What payment methods do you accept?
We accept Paypal only for now. Other payment methods will be ready soon.
- I’d like to cancel my order, How can I cancel my order?
Every creations are personalized and customized. Cancellation is acceptable only before making started. Before Processing: Please contact us through Live chat. We can help you cancel your order if the order is before the processing. After Processing: The product is made to order. If the process starts, We are not able to accept the cancellation.
- Do I need an account to place an order?
No registration required for placing an order. Check out with Paypal. You don't need to provide us your card details and bank information. We are sending you the confirmation email and shipping the product to the registered information in your paypal account. If the registered information in Paypal are different from your actual shipping address and email address, Please contact us via 1:1 chat or email us at firstname.lastname@example.org.
Shipping & Exchange
- How much is the shipping cost?
We offer free worldwide shipping but if required, you may be responsible for any applicable duty/VAT charges.
- Is a gift-wrapping available?
The product comes with all-black Jewelry box and the certificate.If you need additional gift wrapping, We would wrap the box with a ribbon.
- How long does it take to ship my order?
Once the order is completed, Our artisan start to make jewelry for you. It takes about 7~10 business days. And delivery takes 3-5 business days depending on the countries.
- How can I change my shipping details after placing my order?
Unless the product is shipped, You can change your shipping details at any time. Please contact us via 1:1 chat and email us at email@example.com.